Customer Service
Customer services regulation: Regard customers as the center, regard services as the basis
Customer services aim: Both customers¡¯ satisfaction & customers¡¯ faithfulness
Genlot has established 3-level service system. The branch offices in the national customers¡¯ province, regional maintenance stations, network services, which covers about more than 60 regions in our nation. There have existed fittings storerooms for turnover in company, branch offices and subregions. Genlot builds a certain response mechanism of achieving to phone system service in 24 hours, consummate customer services system, first-class services for customers, which makes the market research, the track of products quality, network of technology and organization consummate step by step.
Genlot has accumulated year¡¯s experience of technology service for different lottery issuance network in more than 10 province & municipality and established a certain service system specialized for China welfare lottery issuance, including service mechanism, service system, courses, technology means, which may meet different customers¡¯ needs in time for the diversities of geography, climate, sales situation, net buildup.
Genlot forms consummate mechanism for programs management and ensure the carrying out of the course & quality, the supervision & management for acceptance of customers during the course. We offer the upgrade of software, service amendment, standard interface, the cooperation with center for the development service of software and Genlot would do the third party a favor to finish the intercourse.
Genlot achieves the game products & fittings all-life management, which makes Genlot¡¯s products, accessory and fittings under the control and management by the company so that the headquarters may enhance the quality of customers¡¯ service & products and the whole new system development through the collected information.
In the aspect of customers¡¯ training, Genlot offers high-level technology training service, including software application, terminal software, the normal & specialized items of terminals, new business intercourse etc. We would do our best to meet your needs.
Your requirement shall be our power of growth.
Customer services aim: Both customers¡¯ satisfaction & customers¡¯ faithfulness
Genlot has established 3-level service system. The branch offices in the national customers¡¯ province, regional maintenance stations, network services, which covers about more than 60 regions in our nation. There have existed fittings storerooms for turnover in company, branch offices and subregions. Genlot builds a certain response mechanism of achieving to phone system service in 24 hours, consummate customer services system, first-class services for customers, which makes the market research, the track of products quality, network of technology and organization consummate step by step.
Genlot has accumulated year¡¯s experience of technology service for different lottery issuance network in more than 10 province & municipality and established a certain service system specialized for China welfare lottery issuance, including service mechanism, service system, courses, technology means, which may meet different customers¡¯ needs in time for the diversities of geography, climate, sales situation, net buildup.
Genlot forms consummate mechanism for programs management and ensure the carrying out of the course & quality, the supervision & management for acceptance of customers during the course. We offer the upgrade of software, service amendment, standard interface, the cooperation with center for the development service of software and Genlot would do the third party a favor to finish the intercourse.
Genlot achieves the game products & fittings all-life management, which makes Genlot¡¯s products, accessory and fittings under the control and management by the company so that the headquarters may enhance the quality of customers¡¯ service & products and the whole new system development through the collected information.
In the aspect of customers¡¯ training, Genlot offers high-level technology training service, including software application, terminal software, the normal & specialized items of terminals, new business intercourse etc. We would do our best to meet your needs.
Your requirement shall be our power of growth.